Ford Dealership Mechanic Service Center Job at Griffin Ford
Business Development Center Representative Benefits:
- Competitive Pay
- Paid Vacation & Holidays
- 401k Savings Plan
- Full Medical Insurance, including Dental
- Life Insurance
- Pleasant Work Environment
Business Development Center Representative Responsibilities:
- Handle inbound/out bound phone calls and emails to dealership Service Customers
- Schedule Service Appointments online
- Maintain a high level of Customer Service
- Sell maintenance and repair services over the phone to interested Customers
- Communicate well with fellow Service Department staff members to ensure Customer Satisfaction
- Follow up with Customers regarding their satisfaction after their visit or about missed appointments
- Learn the basics of vehicle maintenance needs
- Make comprehensive notes in the CRM system regarding work
- Efficiently manage time
- Maintain an organized and efficient work space
Business Development Center Representative Qualifications:
- Must be extremely comfortable and friendly on the phone
- Able to work in a fast-paced environment
- Proficient on the computer
- Positive (team-centered) attitude
- Goal-oriented
- Bilingual, a plus
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