The Caldwell YMCA opened its doors on October 27, 2005. Since that time it has become a hallmark of the community, impacting the lives of thousands of kids and families. Facility amenities include a large cardio and weight floor, full-court basketball gym, three fitness studios, and a state of the art aquatics center including a lap-pool, splash pad, pretzel slide, and lazy-river.

The Welcome Center Staff is responsible for creating a friendly, helpful, welcoming atmosphere for everyone as they enter the Y.

Responsibilities:

• Develop intentional relationships and engage members to deepen their relationship to the Y Cause, and support them in meeting the seven Cause Measurement goals.
• Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc., using the Y voice attributes and discretion.
• Assist in connecting them to appropriate Y staff and programs.
• Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
• Perform financial transactions accurately and maintain a balanced till.
• Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.
• Offer financial assistance in response to program and membership inquiries.
• Field and resolve membership concerns, and inform supervisor of unusual situations or unresolved issues.

Qualifications:

• Previous customer service, sales, or related experience.
• Basic computer and office skills.
• Must be able to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.

Schedule:

This is a part time position averaging 20-25 hours weekly. Schedule requirements varies; nights and weekends included.

Welcoming and Inclusion:

At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people–regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.

How To Apply:

External candidates must complete an online application. If you have any questions regarding the position please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org. All current YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended. Previous YMCA staff may email their updated resume and cover letter to jobs@ymcatvidaho.org with the name of the job they are applying for in the subject line or apply through their existing UKG account.