Description

The City of Hayward is seeking a Water Meter Mechanic for the Public Works & Utilities Department. Under general supervision of the Senior Utility Customer Service Leader and the Utilities Field Services Supervisor, performs a range of duties relating to the troubleshooting and repair of various aspects of the City of Hayward’s Advanced Metering Infrastructure (AMI) and overall water distribution system. Provides water customer support by investigating concerns relating to utility billing, recognizing unusual water consumption, answering questions, explaining regulations, and terminating/initiating water services. Performs other related duties as required.

Essential Duties

Investigates customer concerns and remedies issues onsite, dispatches repair crews, or advises property owner of their responsibility to resolve issue, as warranted. Examples of customer concerns include complaints of poor pressure, noises in pipes and fixtures, dirty water, water seepage, strange taste, and bad odor.

Manually reads water meters and recognizes water meter leak movement. Answers customer questions and positively engages with the public.
Determines causes of unusual consumption by contacting property owners, visually checking premises for outside leaks, and inspecting and testing meter registers, among other methods. Takes necessary remedial actions and prepares official reports of findings as needed.

Helps resolve Utility Billing concerns by investigating water distribution issues in-field. Performs meter repairs onsite as necessary. May assist the Revenue Division regarding how to handle billing issues.

Installs and electronically programs AMI meter components in-field, including Meter Transmission Units (MTUs) and meter registers. Troubleshoots and reprograms devices as needed.

Locates, inspects, and tests various water distribution technologies, including water meters and backflow construction meters. Repairs and installs these devices as needed.

Checks meter boxes for unauthorized connections or broken locks. Removes dirt, water, and debris from boxes as necessary.

Operates stationary testing equipment in the water meter repair shop and documents results. Collects water samples for analysis and tests them as necessary.

Prepares well written field reports as needed.

Places orders for repair parts.

Drives motor vehicles as needed.

May perform the duties of the Senior Utility Customer Service Leader in the case of their absence.

Performs other related duties as assigned.

JOB RELATED AND ESSENTIAL QUALIFICATIONS

Occupational hazards and standard safety procedures.

Ability to:

Conduct detailed and accurate field investigations and determinations.

Operate hand and power tools, including sandblasters and oxygen-acetylene torches.

Effectively troubleshoot and remedy issues.

Read, record, and calculate numbers accurately.

Communicate effectively, both orally and in writing.

Minimum Qualifications

EXPERIENCE AND EDUCATION

Any combination of experience and training that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:

Possession of a valid AWWA Cross Connection Specialist Certificate is highly desirable.

Supplemental Information

Candidates must submit a completed City of Hayward job application and responses to the Supplemental Questionnaire, which fully describe the nature of their professional experience and qualifications. Applications submitted without all required materials will not be considered.

Based on the information provided, those best qualified may be invited to the next phase of the process, which may include an oral, practical, and/or written examination.

The examination process will result in a ranked eligible register of candidates for hiring consideration by the department. Actual hire depends on success in the departmental selection process.

Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.

Applicants will be notified electronically via Government Jobs as to their status in the selection process. It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward.
Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.NeoGov.com. Paper applications can be obtained by contacting HR at: employment@hayward-ca.gov. Office hours are Monday through Friday, 8 a.m. to 5 p.m.

Benefits Overview