Technical Support Specialist - Level 1 Job at Continuum Advantage LLC
Continuum Advantage LLC Waukee, IA 50263
Myriad Advisor Solutions, located in Waukee, Iowa, is seeking a Technical Support Specialist to join our growing team! If you have work experience or possess a strong interest in the Information Technology field; you have or are willing to obtain applicable certificates, as defined; and would describe yourself as someone who is well spoken, tech savvy, personable and enjoys providing outstanding customer service, we encourage you to review our current Technical Support Specialist-Level 1 opening.
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A Glimpse of the Position Responsibilities:
- Provide remote technical guidance, assistance and coordination to end-users for PC, network, software and hardware problems
- Daily tasks include, but are not limited to, diagnostics, troubleshooting, resolving network and wireless issues, setting up user accounts, formatting and setting up desktop and laptop computers
- Accurately document details related to client support issues in help desk ticketing system and complete ticket/tasks efficiently
- Ability to display dependability through IT Help Desk shift coverage Monday-Friday
- Create, build and foster strong and effective working relationships with peers, management, clients, and vendors
Education and Experience Preferred:
- Degree or Associates degree in Information Technology related field preferred
- Current knowledge of computer systems, electronic systems, and software applications; Solid understanding of desktop applications
- Level 1 Technical Support experience
- Intermediate to advanced knowledge of Microsoft Windows 10, and a willingness to learn new operating systems
- Intermediate to advanced knowledge of general internet technologies (email, web browsers, etc.)
- Basic knowledge of core network technologies (WiFi, routers, switches, etc.)
Required Qualifications:
- Strong client service skills, first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients
- Excellent oral, written and interpersonal communication skills; well-spoken on the phone; exudes a courteous, friendly, and professional demeanor
- Possesses strong work ethics and morals; is driven and motivated to advancing their career through hands on experience and evolving industry knowledge
- Ability to manage multiple projects and remain flexible while keeping a keen attention to detail; understanding of urgency through display of effective time management and efficiency
- Must be dependable and have the ability to meet deadlines as assigned
- Competitive Compensation
- Leading benefits package to include Medical, Dental, Group Term Life, Voluntary Vision, STD, LTD, and Term Life
- Paid Vacation and Sick Time
- Paid Holidays
- Employee Assistance Program
- Casual Dress Code
Schedule:
- 8 hour shift
- Monday to Friday
- No nights or weekends
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