ComputerCare, a premier IT services company Headquartered in Santa Clara, CA is currently looking for skilled technical administrator to join our team at our client site in Newark, CA. We offer a great opportunity to grow your skill-set and turn what you might think of as a “job” into a “career.” We have a great working environment, comprehensive benefit package, and will pay you to earn and keep current on certifications. We invest in your growth within the company and industry. Our clients are pretty amazing too!

Do you excel and enjoy interacting with customers and clients? Are you detail oriented and enjoy seeing projects from start to end? If you are personable, reliable, have prior hardware repair experience and love a fast-paced environment this could be a great career move for you!

This role will be responsible for the execution of diagnostics in alignment and with manufacturer expectation of quality and efficiency. You will support the beginning clerical stages of the repairs process in partnership with Repair Technicians.

Role and Responsibilities:

• Check in machines and open service tickets using NetSuite
• Verify warranty information with manufacturers
• Prepare and receive shipping manifestos, keeping track of schedule
• Responsible for pickup, delivery and shipment of parts as needed
• Responsible for shipping completed devices back to client as requested
• Keep an organized space as required for successful sorting and distribution of machines/devices
• Update NetSuite and Client internal asset management systems as needed
• Receive consignments parts from manufacturers and ensure accuracy of volumes
• Ability to speak with vendors through provided portals for support and troubleshooting
• Performing cycle counts and investigates the outcomes of those counts
• Perform other duties as needed and requested by Manager

Qualifications:

• Bring positive attitude, and contribute to the entire service department through the flexibility to jump in where needed
• Reliable, professional, comfortable with written and verbal communication
• Knowledge of Microsoft Excel, Word, or the Google Suite

Bonus Points for:

• NetSuite experience is a big plus, but we’re happy to train the right candidate!
• Experience with device repairs
• Shipping and Receiving experience

Pay range for this position is $23 - $25/ hour depending upon experience.

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
ComputerCare is requiring all employees to be fully vaccinated against COVID-19

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Newark, CA 94560: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your direct email address?

Work Location: In person

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