Student Advocate Job at Penn Carrus
Position Summary:
The Student Advocate responds to student needs via phone, email, text and/or chat in a fast paced call center environment. The Student Advocate will proactively take full ownership of the student’s circumstance, managing a multi-channel communication toolkit to facilitate student outcomes. In each student interaction, sometimes including escalated scenarios, the Student Advocate will endeavor to remove barriers to student success, driving academic progression and managing tuition payments.
This is a Grade C Union position within 50 miles of Scranton, PA.
Essential Job Functions:
p. Relational, with the ability to quickly build rapport and be influential
q. Self-starter
r. Ability to multi-task and work efficiently
s. Excellent verbal and written communication skills
t. Acute active listening skills
u. Demonstrates empathy, respect and understanding of the needs of our students
v. Ability to work from home with appropriate internet connectivity
Equal Employment Opportunity:
At Penn Foster we are proud to be an Equal Employment Opportunity employer. We are committed to creating a work environment that embraces and celebrates diversity. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other status protected under federal, state, or local law.
What We Offer:
We offer a competitive base salary, plus a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.
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The Student Advocate responds to student needs via phone, email, text and/or chat in a fast paced call center environment. The Student Advocate will proactively take full ownership of the student’s circumstance, managing a multi-channel communication toolkit to facilitate student outcomes. In each student interaction, sometimes including escalated scenarios, the Student Advocate will endeavor to remove barriers to student success, driving academic progression and managing tuition payments.
This is a Grade C Union position within 50 miles of Scranton, PA.
Essential Job Functions:
- Embody and abide by the Penn Foster Culture Code
- Provide personalized service to shepherd students toward graduation
- Encourage students to tap existing local support system to promote successful outcomes and leverage the Penn Foster system to actively partner with students on their path to achievement
- Endeavor to instill and sustain hope in achievement for underserved and at-risk students
- Assist students in unlocking latent potential
- Assess and address student risk factors (financial, academic, motivational, technological) by leveraging case-by-case relevant aspects of the Penn Foster system
- Create shared accountabilities between students and Penn Foster, via a hospitality-based service methodology rooted in empathy, caring and action
- Routinely demonstrate sound judgement, a pro-active nature and exceptional problem-solving skills
- Follow established Penn Foster policies and procedures
- Handle all communications in a professional and courteous manner
- Represent the Penn Foster community, making prospective students aware of the opportunities they have for interaction with Instructors, our Student Advocacy network, and other students
- Contact students via their channel preference to fully resolve needs/issues
- Adhere to performance requirements as established by Management
- Performs other duties or responsibilities as required or requested
- Education: High School diploma or equivalent
- Experience: Customer-facing roles; Contact Center experience a plus
- Computer Skills: Comfortable with MS Office; Ability to learn/adapt to multiple software platforms, comfortable learning and working from home in a remote training/working environment.
- Other Requirements:
p. Relational, with the ability to quickly build rapport and be influential
q. Self-starter
r. Ability to multi-task and work efficiently
s. Excellent verbal and written communication skills
t. Acute active listening skills
u. Demonstrates empathy, respect and understanding of the needs of our students
v. Ability to work from home with appropriate internet connectivity
Equal Employment Opportunity:
At Penn Foster we are proud to be an Equal Employment Opportunity employer. We are committed to creating a work environment that embraces and celebrates diversity. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other status protected under federal, state, or local law.
What We Offer:
We offer a competitive base salary, plus a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.
Please Note :
clarksonsq.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksonsq.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.