Job Summary

Assist and implement excellent customer service within the unit and supervise work assignments.

Job Responsibilities

• Supervize/control staff assignment, reporting and absences
• Control of staff overtime and compensation management
• Maintain applicable safety and quality standards
• Maintain, up-date company’s and customer manuals and documentation
• Keep up to-date with local emergency plan
• Maintain good relations with customers and airport authorities
• Report any irregularity and take appropriate action
• Attend and contribute to internal meetings
• Comply with company’s Standard Operating Procedures (SOP) and policies
• All other duties as assigned

Qualifications and Competencies

• High school diploma or GED equivalent
• Minimum of 2 years leadership experience
• Minimum 1 year Freighter experience in building up cargo required
• Ability to deal with conflicts
• Strong oral and written communication skills
• Ability to work under pressure
• Customer focus and quality awareness
• High standards in quality and service level agreements
• Must be able to work flexible working hours

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.