Service Manager Job at Volvo Cars Manhattan

Volvo Cars Manhattan New York, NY 10019

Volvo Cars of Manhattan is an elite new and pre-owned retailer of Volvo vehicles conveniently located in New York City, respected as one of the most successful luxury and performance automotive dealers in the world. We are committed to service and building long lasting friendships with our clients.. Our soaring Sales and CSI reflect the professionalism and dedication to our clients and the lifestyle for which Volvo Cars of Manhattan has become known.

At Volvo Cars of Manhattan, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. Volvo Cars of Manhattan is always looking for a qualified, driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships.

Salary Range $175,000 - $225,000 (Based upon experience)

What We Offer

  • Medical, Dental and Vision

  • 401K Plan

  • Paid sick time off and vacation

  • Growth opportunities

  • Paid Training

  • Employee vehicle purchase plans

  • Family owned and operated

  • Long term job security

  • Flexible Work Schedule

RESPONSIBILITIES

  • Ensure customers receive prompt, courteous, and effective service

  • Serve as a liaison between technicians and customers

  • Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer

  • Manage and hire technicians and service advisors

  • Interview and make new hires

  • Distribute work between technicians

  • Prioritize required services

  • Ensure customers have a positive dealership experience

  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled

  • Spend quality time building relationships with the customers

REQUIREMENTS

  • Technical automotive knowledge

  • Demonstrated ability to manage others

  • Organized and friendly personality

  • Dealership experience preferred

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.




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