Applying for the position: MUST COMPLETE ASSESSMENT TO BE CONSIDERED

Step 1) KEP utilizes the Predictive Index (PI) behavioral assessment to help achieve strong job fit and candidacy. Please take the assessment by clicking on the link and following the directions. https://assessment.predictiveindex.com/3Lf/e06a26d2-148c-45d0-a14c-cd019f74883d?type=candidateba

Step 2) Please apply and attach your resume via LinkedIn. Should your PI assessment and experience match, we will contact you for an interview. Copy/paste link below into your web browser.

https://assessment.predictiveindex.com/3Lf/e06a26d2-148c-45d0-a14c-cd019f74883d?type=candidateba

Kent Elastomer Products, Inc., a manufacturer and global supplier of rubber and plastics products is looking for a highly motivated Sales Support Specialist to serve as a direct link between the Company and its existing and potential customers.

Reporting to the Team Leader, the successful candidate for this position must be a friendly and passionate person who possess an expertise in providing solutions for our customers. The ability to establish trust quickly is essential to problem solving, developing long-term customers, and creating relationships based on loyalty beyond a product or service.

Responsibilities

- Responsible for handling in-bound sales and customer communication (calls/emails/web-leads) in the processing, expediting, and troubleshooting of customer orders.

- Process, via computer, all customer requests. Utilize multiple and often complex systems, programs, and monitors in order to process and research information.

- Researches and resolves customer issues, expedites back orders, handles returns and special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; aligning internal experts to assist with selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Proactively partners with sales to ensure regular communication on pricing and other customer concerns.

- Provides high-level, quality service, closely aligned with sales, to enable sales growth.

- Follows up with sales, operations, technical and customers on any outstanding issues.

- Looks for opportunities to provide solutions to new and past customers.

- Makes recommendations on areas for process improvement.

- Make decisions based on policies and past precedence, seeking guidance as necessary.

Accountabilities

- Achieving prescribed individual and company performance objectives.

- Follow an effective and efficient strategic customer care system.

- Measure and track activity and results through Key Performance Indicators (KPI’s).

- Preparing and hosting weekly one on one meetings with department leader.Ho CRM.

ü Preparing and hosting weekly one on one meetings with department leader.

- Participate in Kaizen events which promote out-of-the-box thinking to achieve process improvement.

- Providing business insight and value to retain customers and ensure customer relationships.

- Retain and develop relationships with external customers at all levels to build organizational partnerships.

Minimum Qualifications

- A Bachelor degree is very strongly preferred. In the absence of a Bachelor degree, equivalent, applicable experience in a customer relationship type role (sales, military, call center, etc.) is preferred. A background in inside sales would be a plus.

- Proficiency in Microsoft Office Suite would be a plus, Excel is required.

- Infor ERP experience would be a plus.

Benefits

- Salary commensurate with experience

- Bonus program based on performance

- Health plan includes Medical, Rx, Dental, and Vision

- Life and Disability Insurance

- 401(k) Retirement Plan

About Kent Elastomer Products

Kent Elastomer Products, a Meridian Industries company, was founded in 1960 and is a leading U.S. solutions provider (contract manufacture) for the global medical market, as well as dental, food and beverage, sports/recreation, laboratory, and industrial markets worldwide. Kent Elastomer is the largest manufacturer of precision-engineered, natural rubber latex tubing in addition to manufacturing TPE tubing, PVC tubing, FreeBand® tourniquets, and custom dip molded products. The company emphasizes continuous improvement and fosters growth through leadership training and communication.

Our headquarters, latex and dip molded operations are located in Kent, Ohio. Extrusion operations are located in Mogadore, Ohio. Assembly, quality and shipping operations are located in Winesburg, Ohio.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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