As the public face of the company the sales associate is responsible for dealing with (any and all) customer questions about the products and services the company offers.

A sales associate is expected to be continuously updating their knowledge of the company products, services, and policies.

Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays.

DUTIES AND REPSONSIBILITIES

• Greets and interacts with customers in a welcoming manner.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Consults with customers to understand their needs and preferences related to merchandise.
• Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.
• Directs customers by escorting them to different products, and answers customer’s questions about merchandise.
• Assists customers with purchase decisions.Retrieves merchandise from sales floor, stock room, or other inventory locations, places special orders.
• Collects payment using the store point of sale system.
• Processes returns and exchanges.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Performs other duties as assigned.

SPECIFIC KNOWLEDGE & SKILLS

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• High energy level.
• Ability to anticipate customers’ needs.
• Ability to recommend merchandise to customers.
• Ability to operate or to quickly learn the store’s point-of-sale system.
• General math skills.
• Maintain a professional appearance/adhere to dress code.

EDUCATION AND WORK EXPERIENCE

• High school diploma or equivalent preferred.
• Previous retail experience preferred.
• Previous sales experience preferred.
• On-the-job training provided.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Sun City Center, FL 33573: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cash handling: 1 year (Required)
• POS: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Basic math: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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