About Us
LetterStream is a leading cloud-based SaaS organization within the online printing and mailing industry.

You can find out more about us by looking at our parent website (www.LetterStream.com) or either of our sister websites (www.OnlineCertifiedMail.com and www.MailMyLetter.net). You can also find out more by reading our Google and Glassdoor reviews.

If we had a secret sauce, the magic ingredient would be our awesome team (shh, don’t tell).

About the position
We are seeking a highly motivated and skilled individual to join our team as a part-time SaaS Support Specialist. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for providing exceptional customer service with a knack for troubleshooting. In this role, you will be responsible for providing technical support across our three websites, ensuring our customers are provided with the highest level of support.

Responsibilities:

• Provide excellent customer service by responding to customer inquiries via phone, email, and chat
• Troubleshoot technical issues related to our SaaS platforms and provide solutions to customers
• Collaborate with other teams, including product development and sales, to resolve complex customer issues
• Document customer interactions and solutions in our support database
• Identify and escalate unresolved issues to the appropriate team for resolution
• Stay up-to-date on product changes and new features to better assist customers
• Improve our processes and procedures

Requirements:

• 3+ years experience in related fields
• 2+ years experience in remote work
• Ability to demonstrate success in previous remote positions
• Strong customer service skills with a focus on customer satisfaction
• Excellent verbal and written communication skills
• Ability to work independently and in a team environment
• Ability to quickly learn and adapt to new software and technology
• Experience with CRM and ticketing systems
• Must be located in the United States and authorized to work in the United States

Benefits:

• Competitive salary and benefits package
• Opportunities for growth and career advancement
• Collaborative and supportive work environment
• Flexible work schedule

If you are a dedicated and passionate customer support specialist with a strong technical background and the ability to work remotely, we would love to hear from you. Apply today and become part of our team!

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• SaaS Customer Support: 3 years (Preferred)

Work Location: Remote

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