Patient Services Rep I Job at University HealthCare Alliance
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Day - 08 Hour (United States of America) A. Job Summary
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.
Distinguished Characteristics:
PSR I – Works under general supervision and performs a variety of clerical and patient care duties to assist practitioners and other members of health care team. For situations where the PSR is designated as a “trainee,” the incumbent will work under close supervision, requiring mentor sign-off on certain activities.
B. Major Job Duties and Responsibilities
Essential Functions Guide
If unable to perform this function may have serious consequences. The performance of this function is the reason the job exists. There are limited employees among whom the performance of this function can be distributed. This function is highly specialized. Employees are hired for the skill/ability to perform this.
C-I-CARE (1, 2): Executes world class practices of service and patient care in support of C-I-CARE standards. Uses C-I-CARE templates and the following components for all communication with patients and staff:
- CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
- INTRODUCE yourself and your role
- COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient
- ASK permission before entering a room, examining a patient or undertaking an activity
- RESPOND to patient’s questions or requests promptly; anticipate patient needs
- EXIT courteously with an explanation of what will come next
Patient Registration (1,2): Registers new patients and updates existing patient accounts in a courteous and professional manner in accordance with performance standards. Identifies accepted insurance plans and those requiring referrals. Handles any system red flags as they are encountered. Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signature; and, when appropriate, scans copy of patient’s photo ID, insurance card and/or waiver.
Communication and Front-Office Procedures (1,2): Greets patients and others entering the department in a courteous and professional manner in accordance with performance standards. Schedules new or follow-up appointments in a courteous and professional manner in accordance with performance standards. Responds to requests from patients, family members, physicians and staff in a courteous and professional manner in accordance with performance standards.
Electronic Health Record Documentation (1,2): Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases in accordance with performance standards. Manages EHR in-basket(s), work queues and schedule templates as assigned in accordance with performance standards.
Cashiering and Cash Handling (1,2): Balances cash sheet and cash drawer, completes daily deposit summary and prepares monthly deposit summary in accordance with performance standards.
All other duties as assigned including department-specific functions and responsibilities (1, 2): Performs other duties as assigned and participates in organization projects as assigned. Adheres to safety, P4P’s (if applicable), HIPAA and compliance policies. Provides orientation and training to new staff as assigned.
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $22.48 - $27.54 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
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