To operate a complex and comprehensive computerized reservation system to place reservations, sell tour packages, and answer inquiries. To sell and issue passenger tickets, make travel reservations, provide passenger rail and tour information, and coordinate boarding activities.

• Provides customer service by greeting customers, answering questions, and assisting with travel plans. Coordinates individual bookings by determining travel dates and destination. Makes travel reservations using a computerized reservation system. Collects payment by credit card charge. Obtains and maintains confidentiality of credit card information. Prints and issues tickets and refunds. Prepares conductor's manifest and notification of seat assignments.
• Provides service to the public by answering inquiries regarding the Railroad's passenger, baggage, and related information, i.e. quotes rates regarding passenger fares, baggage allowances and excessive baggage rates, tours, events, activities, and other information of interest.
• Compiles daily balanced sales transaction reports and submits them to the Accounting Manager. Responsible for cash advance fund and safeguarding tickets and all monies collected from sale of tickets.
• Coordinates station activities to ensure train's timely departure and follow-up activities in preparation for the next scheduled train.
• Responds to Internet and fax inquires and requests for brochures by mailing information to potential customers.
• Assists in special promotional mailings and other projects.
• Responds to requests for brochures by keying data into the system.
• Contributes to team effort by accomplishing related duties as needed.
• Prepares conductor's bag consisting of manifest, cash bank, tickets, etc.

High school diploma or GED is required. One year of verifiable front-line customer service experience is required. Must possess the ability to type 30 wpm. One year of experience in a fast-paced office environment is preferred. Requires skill and knowledge to operate a computerized reservation system and 10-key machine, fax, copier, and related office equipment. Must have excellent communication (including telephone etiquette) and interpersonal skills. Prior experience in the travel, tourism or hotel industry is strongly preferred. Knowledge of reservation procedures, basic accounting procedures, schedules, passenger and baggage tariffs, and tour packages is helpful. Must be able to handle money and make change under pressure. Must be people oriented. Must have effective verbal and written communications skills. Knowledge of correct punctuation, grammar, spelling, and formatting is preferred. Ability to work irregular work schedules, weekends, holidays and overtime is required.

Please be sure to include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.

This is a flex position with a grade range of 04/05. Agents will be paid at WC-04 ($18.39) wages until they demonstrate that they can perform the full range of duties as outlined in the position description. Determination of incumbent's ability to perform the full range of duties will be made by the supervisor and is generally reached after 9 months of work experience; i.e., pay will then be WC-05 ($19.83).

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Alaska Railroad Corporation Benefits
The following briefly describes the main benefits available to regular employees of the Alaska Railroad Corporation. Actual benefits differ by bargaining unit.

Retirement Plans
ARRC Pension Plan – Participation is mandatory. You are automatically enrolled in the Plan when you meet the eligibility requirement of your bargaining unit. Employees contribute 9% of their Earnings on a pre-tax basis. The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld. Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age.


Tier 2 Description (Employees hired after July 1, 2015)
Normal Retirement Age is age 65, however, the plan allows one to retire as early as age 60. The formula for a monthly Normal Retirement Benefits is 2% x Final Average Earnings x all Credited Service.

Early retirement, survivor and disability benefits are available for vested participants.

401(k) Tax Deferred Savings Plan – Participation is optional. You may enroll once you meet the eligibility requirement of your bargaining unit. Depending on the bargaining unit, there may be an employer match.

457 Deferred Compensation Plan – Participation is optional for non-represented employees.


Insurance and Flexible Spending Plans
All plans are optional except the RR Dental Plan for bargaining unit employees.

Health Insurance Plan
A comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska. Coverage is also available for the employee’s spouse and dependent children. ARRC and the participant share the premium cost. Bargaining unit employees are Eligibility after 90 days, and non-represented employees are eligible as of the date of hire.

The Railroad offers a Prefered Provider Organization plan (PPO Blue Essentials) and a Consumer Directed Healthcare Plan with a Health Saving Account (Gold Essentials). The Plans have the following features.

The Railroad also offers two dental plans.
The Railroad National Dental for repersneted employees
The Alaska Railroad Optional Dental Plan for both represented and non-represented employees.


Paid Leave & Holidays

Vacation Leave –accrual per bi-weekly pay period:

Represented Employees
0-3 Years of Service = 4 Hours
>3-15 Years of Service = 6 Hours
>15 Years of Service = 8 Hours

Non-Represented Employees
0-3 Years of Service = 6 Hours
>3-15 Years of Service = 8 Hours
>15 Years of Service = 10 Hours

Sick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period.

10 Paid holidays

For additional information regarding these benefits, please go to www.alaskarailroad.com