Package Room Concierge
If you enjoy logistics and delivering quality customer service, then we have the role for you! The package room concierge handles the key functions of package receiving and delivery and concierge desk support. As a package room concierge, you will be creating a smooth experience for residents to receive their packages directly to their doorstep!
THE BRASS TACKS

• Receives all packages for the community and labels them accordingly
• Delivers packages to Residents on regular basis in accordance with community procedures and guidelines.
• Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests
• Answers the telephone in a pleasant and professional manner
• Maintains up to date information of events, both current and future, occurring in region
• Coordinates requests, comments and reservations through property intranet service
• Communicates key updates and information to team members and management in a timely manner
• Ensures proper building safety and security measures are followed at all times
• Carefully documents the details of shift through logs and other reports for continuity
• Maintains a close working relationship with local police and alarm monitoring services
• Ensures unwelcomed visitors and solicitors do not enter private residences or common areas
• Manages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranet
• Maintains a clean, neat, organized and orderly offices and desks at all times
• Responds to all resident and guest’s requests in an expeditious, courteous and professional manner
• Responds to all emails within 24 hours
• Exhibits and supports CHI Values and code of conduct at all times.

THE NITTY GRITTY

• High School diploma and 1-2 years related experience
• Previous experience in customer service roles strongly preferred.
• The ability to read, write and speak English fluently is required to read, analyze and comprehend simple instruction, short correspondence and

memos.

• Proficiency in Microsoft Office applications, especially Word and Excel is preferred

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:
The Emerald is a modern high-rise condominium building comprised of 262 signature studio, one, two, and three-bedroom residences and penthouses located in the heart of downtown Seattle. A distinctive addition to the Seattle skyline, The Emerald consists of one forty-story residential tower containing two ground-floor retail spaces, overlooking panoramic views of the Puget Sound and Olympic Mountains. Amenities include a full-story rooftop space on the 39th floor with an indoor and outdoor lounge, flat screen TVs, and a kitchen for resident use. On the amenity floor, you will discover a state-of-the-art fitness center, a pet run, and shared work-spaces.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.


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