REMOTE WORK AVAILABLE

American Customer Care (ACC) is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork and service when you become a part of our Work-From-Home team. ACC handles calls from existing and previous customers of our Fortune 500 clients.

We are currently hiring professionals to work in the role of:

Outbound Wine Advisor: Our OWAs represent one of our longest tenured clients, a mail order retailer of wine. This work involves making outbound calls to current customers promoting monthly specials on wine purchases. Shifts are Monday through Friday 9:00am to 5:30.

RESPONSIBILITIES:

• Promote wine sales
• Handle customer inquiries and complaints
• Provide information about products and services
• Document and update customer records based on interactions.

QUALIFICATIONS:

• Customer service/sales experience a plus, but not required.
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must be dependable and reliable to work your scheduled shift
• Must be located in Florida or Pennsylvania

VIRTUAL TRAINING:

• Product training (Virtual)
• Systems training (Virtual) (How to use CRM and ACD Tools)
• On-the-job training (Virtual) (Frequently Asked Questions, Job Shadowing, etc.)

WHY US?

• We inspire and develop employees to be their best
• We create experiences that inspire and make a difference
• We nurture a network of business partners to bring the best solutions to our clients

Home Environment and Work Space:

• Dedicated home office workspace, preferably a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet, plug directly into your router
• Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:

• Children playing
• Dogs barking
• Loud music
• Non-work-related phone calls
• Doorbells
• Family members/roommates

***You are scheduled on the phone throughout the entirety of your shift. Its essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

EEO Statement:

American Customer Care is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.