Mobile support Job at Crox Group
Key Takeaways:
- Ensure all orders/transactions are recorded in the Mobile Device Management Portal
- Act as a liaison between the portal supplier and mobile carriers and /or end users
- Asset Management of spare pool inventory
- Identify and escalate priority issues
- 2-3 years of experience of Excel
General Responsibilities:
- Provide exceptional customer service
- Learn and maintain relevant training on portal operations
- Conduct job duties in a timely and productive manner
- Prepare reports related to mobile procurement
- Ensures compliance with all company procedures and guidelines including Code of Business Conduct and Ethics Location
Specific:
- Oversee all mobile device orders within the region
- Assist with carrier invoice escalations
- Submit invoices for Morgan Stanley processing
- Resolution of escalations
- Ordering devices from third party vendors within region
- Manage the ordering and distribution of third party accessories within region
Desired skillsets:
- Knowledge of how mobile carrier contracts work
- Experience with ordering technology equipment and specifically Mobile devices
- Experience with working through logistics as it relates to disbursement of technology assets
- Knowledge of Apple and Android mobile devices
- Knowledge of mobile device offerings"
Job Type: Contract
Salary: $45.00 - $55.00 per hour
Experience level:
- 6 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work Location: On the road
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