Mission Control (Front Desk Guest Service Agent) Job at YOTEL
A Mission Control (Front Desk Guest Service) to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Mission Control will respond to guest needs, requests and problem resolutions.
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Check departing guest out of the the hotel as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
- Resolve guest problems and complaints
- Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
- Deliver and maintain Yotel's Brand Standards.
- Works closely with the housekeeping department for facilitate early arrivals, departures, rooms blocks, VIP needs, etc.
- Hotel front desk experience with knowledge of OPERA systems.
- Perform any other job duties as assigned.
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