Position Profile and Information

Serves as a subject matter expert on the full range of Hiway’s products and services, primarily working with members over the phone and through electronic channels. Our Contact Center is the heart of our organization!

Part time position offering Part Time hours with benefits, and the option to be partially remote following training!!

AM shift between the hours of 8am and 1pm

PM Shift between the hours of 12pm and 6pm.

Position has some required Saturday work between the hours of 9am and 12pm.

Essential Functions and Basic Duties

• Assists credit union members primarily over the phone, through online chat or other electronic methods
• Assists members with online banking services and troubleshooting
• Performs duties and responsibilities with regard to opening and processing changes on the following account types:

• Certificate Accounts
• Savings Accounts
• Checking Accounts
• IRA/SEP/HSA/CESA Contributions
• Q2 User Level 1

• Identifies and recommends products and services aligned with member needs
• Handles multiple tasks in a fast-paced environment
• Processes transactions in a timely manner
• Handles internal and external member issues to ensure member satisfaction
• Backs up other departmental functions as necessary to ensure timely and accurate duty completion
• Establishes new memberships and seeks to maximize product and service usage
• Performs all duties and responsibilities with regard to opening and processing changes on savings and transaction accounts
• Ensures all legal requirements have been met when assisting members
• Actively cross-sells credit union products and services

Leadership and Professionalism

• Fulfills Hiway’s Value Proposition, Member Promise, and Employee Promise
• Meets scorecard performance goals
• Adheres to any and all current and/or future policies, procedures and guidelines
• Assumes all duties as assigned by management
• Flexible in meeting changing needs of the organization and able to prioritize and manage multiple tasks

Skills, Knowledge and Abilities

• Excellent verbal and written communication skills
• Ability to multitask in fast-paced environment
• Detail-oriented
• Problem solving
• Project management
• Working knowledge of Microsoft Office Products

Physical Requirements

• Prolonged periods sitting at a desk in a stationary position and working on a computer (70% or more)
• Constant Use of hands/fingers for constant use of a computer or other office equipment
• Occasional stooping, kneeling, or crouching to maintain files
• Ability to talk/hear/see to communicate ideas and information so others will understand, and to observe details at close range
• Must be able to lift up to 30 pounds at times.

POSITION IS AT THE FOLLOWING LOCATION:

840 Westminster Street Saint Paul, MN 55130

Our Company

At Hiway, we focus on people, not profits. As a member of our team, you will be working with a diverse and experienced group of people dedicated to helping members meet all their financial needs, where our associates are given the tools and opportunities to thrive and grow within their careers.

Hiway's foundation is based on making a difference in our members' lives and fostering strong, long-lasting relationships within our community. Since the early 1990s, Hiway associates have organized various opportunities to help our community through donations and volunteering.

Hiway has supported financial literacy efforts in the schools for more than a decade, delivering hundreds of presentations and reaching more than 4,000 students since 2016. It is our vision to improve the quality of life of the communities we serve through education, scholarships, in-kind support, and volunteerism.

Our Commitment

Hiway has had a longstanding commitment to diversity, equity, and inclusion; partnering with the African American Credit Union Coalition is just one more step in that direction. To build upon this commitment, Hiway created an internal Diversity, Equity, and Inclusion (DE&I) Committee to champion ongoing training and education for all associates and increase collaboration and discussion surround diversity and inclusion between its staff and the company’s senior management.

Our Values

Integrity: Do it right, build trust, uphold high standards, operate ethically, inspire honesty

Engagement: Be positive, embrace change, invest in others, collaborate, share your passion

Excellence: Do it well, lead by example, exceed expectations, influence others, learn from mistakes

Innovation: Be creative, provide solutions, take bold steps, influence change, encourage open minds

Respect: Show care & compassion, be accepting, embrace diversity, show empathy, own the outcome

Community: Make a positive impact, value people over process, build relationships, be passionate