This is a remote role

Are you a proclaimed self-starter who takes initiative, works well independently and can prioritize to get things done?

As the Member Retention Lead you will focus on improving our renewal rates and reducing churn, as well as grow customer wallet share through upsell and lead generation.

Responsibilities

• Lead the renewal processes across all customer touchpoints and communication channels (phone, email, text)
• Assist in managing customer lists, communication schedules, campaigns, and the results of all activities
• Deliver fantastic customer service and support across multiple products and services
• Leverage the renewal activity to promote and capture upsell opportunities (new products, upgrades, add-ons)
• Generate qualified leads for Sales teams
• Develop and manage a strong pipeline
• Set ambitious goals and deliver on producing results
• Work with key stakeholders to improve processes and outcomes

Qualifications

• Must be able to begin projects on your own, and be self-accountable for completing responsibilities
• Associates degree or equivalent training
• Energetic, optimistic, and persistent individual with track record of succeeding in a goal-driven environment
• Previous outbound or cold-calling experience
• Exceptional prioritization skills
• Demonstrated history of delivering fantastic customer service and renewal success
• Experience working with Salesforce.com, CallFire, inContact (or similar services)
• Computer proficiency and ease in learning new software programs
• Excellent phone/email presentation and communication skills
• Responds well to feedback and coaching

What we offer:

• Base pay + high-upside commission (average total compensation $74K in 2020)
• Potential for monthly, quarterly and annual incentives
• Fun and diverse team environment
• Hybrid in-office/WFH schedule
• Comprehensive benefits package including medical, dental and vision insurance
• Health Savings Account
• Generous PTO and Holiday Pay
• 401(k) retirement plan and company match

Who we are:

AAPC (www.aapc.com) is the nation’s largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members.

Attributes:

• PASSIONATE | Self-starts and stays highly motivated to achieve aggressive goals. Shares contagious energy and enthusiasm liberally. Maintains an insatiable appetite for progress and excellence
• HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality
• TRUSTWORTHY| Integrity-centered, honest, truthful, and transparent in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable
• RESPECTFUL | Appreciates the benefits of diversity and never discriminates. Remains open to new ideas. Places customers' and team members' interests ahead of own interests
• SCRAPPY | Rolls up sleeves and does real work. Sees opportunity and pursues full potential. Works quickly, intelligently, and flexibly. Entrepreneurial, dreams big and finds ways to accomplish the impossible

AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

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