Member Advocacy Specialist (Irving, TX)

We are seeking a Member Advocacy Specialist to join our team in Irving, TX!

Competitive Compensation Package & Great Benefits

Monday – Friday. NO Weekends!

Opportunities + Career Growth!

Scholarships to obtain Licenses and Certifications

Please submit your application via Indeed for immediate consideration

Company Overview

We are an organization with a passion for leadership, excellence, and innovation in healthcare management.

We live and breathe our values in everything we do and every decision we make. As a member of our team, you are a part of an elite team designing the future. You will be expected to contribute your talents and energies to make what is already great about our company even better and available to more people. In return, we commit to working with you to make your career rewarding.

The Role

Responsible for supporting and managing calls relating to products or services to facilitate all customer and agent needs while effectively maintaining the relationships between departments and exceeding expectations with high integrity.

We Offer

• Opportunity for growth

· Scholarships to obtain Licenses and Certifications

• Full training and ongoing mentorship
• Great Company Culture and Team Atmosphere
• 401 (k) and 401(k) matching
• Dental Insurance
• Vision Insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Bi-Weekly Incentives

Pay

· Competitive Compensation Package & Great Benefits

Qualifications

• Bilingual is a plus
• Excellent Listening Skills
• Ability to adapt and learn quickly
• Proven experience effectively helping customers and exceeding their expectations with high integrity.
• Advanced conflict resolution capabilities
• Strong analytical thinking and problem-solving skills
• Proactive, creative, and resourceful
• Enthusiasm for working in a fast-paced, structured environment, answering numerous inquiries for customers at their greatest time of need.
• Strong verbal/written communication and interpersonal skills.
• Strong computer and multi-tasking skills as well as the ability to confidently work in multiple systems with dual monitors.
• Comfortable with video communications via MS Teams throughout the day to communicate with teammates and leadership face to (virtual) face.
• Familiarity with Microsoft applications such as Outlook, Word, and Excel.

Job Type: Full-time

Schedule: MON-THURS 9AM-5:30PM & FRI -9AM-3:30PM

Job Type: Full-time

Pay: $10.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Irving, TX 75062: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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