Job Title: Medicine Manager

Location: Westland

Hours: Full Time

Who We Are:

Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities.

Why Work with Us:

We’re a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we’d love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including:

• Competitive salary and benefits
• Medical, Vision, and Dental Insurance
• 403(b) Retirement Savings Account
• Opportunities for professional development, growth, and continuing education
• A positive and collaborative work environment
• Work-life balance and flexible working hours (compressed work schedule option!)
• Paid Time Off & Holidays
• Human & Pet Bereavement
• Clinic discounts to up to 75% off services for your own pet(s)
• Relaxed dress code
• Wellness program with professional counseling services available to employees
• Animal food discount
• Free or discounted adoption fees to adopt a new friend.
• Yearly performance reviews & employee engagement surveys
• Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program

The Medicine Manager has the responsibility to maximize the productivity and efficiency of Michigan Humane's veterinary centers and shelter medicine teams by working with the staff to create an environment that supports high-quality medical care and ensured exceptional client service.

Responsibilities:

• Humanely treat and care for all animals entrusted to Michigan Humane.
• Supervise the operation of the facility in the absence of the Director of Facility Operations.
• Monitor all financial and operational metrics, develop reports and ensure plan deviations are addressed.
• Manager performance management and development processes, informing decisions such as salary changes, promotions, discipline, future assignments, etc. Supervise and provide direction to Assistant Managers, and medical staff, and discipline employees, as necessary.
• Ensure that staff adheres to Michigan Humane policies, protocols, and procedures; and complies with all local, state and federal laws. Maintain payroll records as required.
• Provide a positive work environment that supports morale and staff retention. Work with staff to promote a customer-centered and fear-free environment.
• Meet with individual staff members, coach those who are experiencing work-related problems; pursuing satisfactory resolution as needed.
• Promote Michigan Humane programs and general goodwill among clients and the animals we serve while building the MH culture and brand.
• Ensure the veterinary center and shelter medicine staff provide client education regarding preventative care, pet health needs, hospital services, marketing campaigns and other related information.
• Responsible for cost containment, cash control and banking, loss prevention, ordering office and medical supplies and inventory management.
• Select, train, coach, schedule and evaluate the technical staff.
• Determining appropriate diagnostics for animals in care, monitoring and maintaining population to ensure a sustained level of care capacity.
• Assist with animal health and behavioral concerns; consult with CVMs and/or behavior department for adoptability.
• Track the movement of animals that enter the shelter, creating a pathway for placement.
• Monitor population health, consulting with the Director of Facility Management to create and implement disease protocol.
• Ensure humane euthanasia protocols are followed. Attend MH euthanasia training and assist Director of Operations with euthanasia drug management.

Qualifications:

• Strong customer service and leadership skills with the ability to successfully recruit, supervise, coach, and mentor staff. Must have effective conflict resolution skills.
• Good supervisory and customer service skills and the ability to work independently and as a team.
• Serve as a positive role model, particularly in the areas of teamwork & customer service.
• Exhibit compassion towards animals and their owners.
• Possess good communication skills, diplomacy and tact, especially dealing with clients.
• Ability to multitask under busy and distracting conditions.
• Possesses good decision-making skills and attention to detail.
• Maintain a position "can-do" outlook, rebounding quickly from frustrations, and maintaining a friendly demeanor while dealing with stressful situations.
• Required weekend and holiday schedule.
• Must be able to clean, kneel, bend, stoop, etc. and lift 50lbs.
• Will be assisted by other staff members with animals weighing over 50lbs.
• Will be required to walk or stand for extended periods of time. Will frequently work in a bent position.

Acquired Knowledge:

• HS Diploma with some college coursework in accounting, business, management, or veterinary science. Associate or bachelor's degree preferred.
• Veterinary technician certification, licensure and experience preferred.
• Minimum of 3-5 years of related experience, including prior supervisory experience.
• Microsoft Office skills, including MS Word, Excel, and Outlook.

Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!