Job Description

Job Title: Back Office Staff - Nurse & Medical Assistant

Summary: Provides prescribed medical treatment and personal care services while assisting in examination and treatment of patients under direction of Physician by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Collaborate with other members of the care team.

Greet everyone (patients, visitors, patrons) who walks through the front door with professionalism and friendliness and courtesy.

Room patient including obtaining vital signs, reconcile and document medications the patient is taking, allergies, depression screening using the PHQ tool, ask about tobacco and alcohol abuse, open flow sheets at every visit for patients with designated chronic conditions, assist patients to set self-management goals if due

Advise provider of additional pertinent information that is not documented (i.e. if there are concerns about how to document then defer to provider to address)

Contact patients regarding results of testing, messages from providers, medication needs, schedule and coordinate appointments and labs.

Take incoming calls; triage call, schedule, reschedule appointments as needed. Give lab results, test results or other information to patients via phone or email

Manage EHR tickler: call, e-mail, mail patients to remind them they are due for appointments, labs, imaging, specialist or other follow up.

Set patients up with Medfusion Portal, answer questions re: email as needed

Keep exam room clean, clutter free and stocked with supplies/patient handouts and monitor that equipment is functioning.

Assist provider with in-office procedures and hands instruments and materials to doctor as directed

Set up follow up appointments with BFP, specialist visits, etc. as needed

Show patient to lab if needed

Give vaccines/ injections or treatments as needed and performs routine laboratory tests

Check emails- respond accordingly to patient or forward to provider to address

Check telephone notes, prioritize based on importance- respond accordingly or task to provider for response if needed

Check 'in box'- in the file room to get provider paperwork, specialist office notes, test results, etc. Sort, prioritize, update EMR, and give to the appropriate provider.

Interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts

Drapes patients with covering and positions instruments and equipment

Cleans and sterilizes instruments

Operates electrocardiograph (EKG), and other equipment to administer routine diagnostic test

Keys data into computer to maintain office and patient records

Maintain patient privacy with HIPAA compliance

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

No skills needed

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, prefer an individual have knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Internet Explorer). Familiarity with Nextgen.

Certificates and Licenses:

Nursing License, Medical Assistant Certificate

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision and Depth perception. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Employee Signature Date

Supervisor Signature Date

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Profit sharing
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work setting:

• Clinic
• Medical office
• Office
• Private practice

COVID-19 considerations:
All staff and patients are required to wear a mask in the building at all times. We have an isolation room for patients with ill symptoms and a sick policy for staff.

Ability to commute/relocate:

• Broomfield, CO 80020: Reliably commute or planning to relocate before starting work (Required)

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Required)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: In person

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