Loss Reduction Programs

• Develop, evaluate and implement loss control programs, policies and procedures to mitigate risk of internal and external theft and fraud.
• Act as the Loss Prevention business expert identifying needs and contributing to development of new Loss Prevention programs or controls.
• Deliver Loss Prevention technical services regarding general loss related to associate and customer theft and fraud.
• Conduct investigations using company systems, exception reporting and within established company policies and procedures, document conclusions and partner with Human Resources for resolution of outstanding issues.
• Provide physical security expertise with consideration to technology and cost effectiveness relative to loss control.
• Stay current with Loss Prevention techniques and technologies and network/benchmark with other Loss Prevention professionals.
• Conduct background checks using supplied vendors and other outside sources.

Life, Safety & Security Programs

Manage the operational execution of the Distribution Center and Call Center security and life-safety programs.

• Manage the Loss Prevention Security staff including LP Associates and an outsourced security workforce – ensure proper training, background checks and staffing
• Provide investigations of policy violations and physical safety backup for Human Resources in employment matters and terminations
• Manage physical security systems for the Distribution Centers including access control, intrusion and camera systems. Serve as the Distribution Center expert in these areas of technology.
• Manage Workplace Violence assessments and related management training programs.
• Manage safety programs within company standards and meeting regulatory compliance, including new hire Safety Training Programs, the Distribution Center Safety Committee, investigating reports of potential safety concerns and accident investigations.
• Initiate and monitor internal and external incidents and provide rapid response, investigation and reporting of all emergencies.
• Manage safety and security programs, inspections, drills and tests to detect potential risks and develop appropriate corrections or mitigation plan.
• Manage the assessment of potentially contaminated receipts for health threats (mold, chemical exposure, etc) under established company procedures
• Act as subject matter expert on physical security equipment and work with outside vendors on updating or repair of equipment.

Serve as the facility US Custom's C-TPAT (Customs-Trade Partnership against Terrorism) Program liaison with the Company C-TPAT Officer managing our programs, practices and procedures that maintain our Tier 3 Certification. Serve as facility point of contact for transmission of information related to FTZ seal discrepancies to Imports Department and Corporation Loss Prevention.

• Understand core requirements and purpose for C-TPAT and FTZ programs
• Ensure all training, audits and related documentation for compliance are timely completed as required.
• Investigate all broken seals and potential compromised containers to determine possible points of compromise and report investigative findings per established procedures to Company C-TPAT Officer and Imports Department and FTZ officer.
• Enforce all CTPAT and FTZ quarantine and inspection policies
• Manage the assessment of contaminated goods under established company procedures.
• Conduct transportation yard visits, inspections and audits as needed to confirm compliance requirements are in place.
• Work with the Company C-TPAT Officer to conduct an annual program review and update.

Communication & Time Management

• Maintain active and effective communications with all business partners to identify and implement appropriate training; reinforce critical control best practices; and report potential loss.
• Actively respond to phone calls, voice mail and email communications daily.
• Participate in business team meetings, conferences and training opportunities.
• Return all calls & emails within 24 hours and maintain a business calendar on Outlook.
• Prepare a weekly update with supervisor.
• Travel Requirement – 10%

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a PACSUN advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

• 7 plus years of DC experience or large retail environment in Loss Prevention Management and personnel management.
• Experience in interviewing/interrogation techniques (CFI preferred)
• Certified Protection Profession (CPP preferred)
• C-TPAT program experience a plus
• College degree or business equivalent preferred
• Must pass a comprehensive background investigation, hold valid driver license, hold valid Passport or be able to obtain
• Proficient with Windows Desktop Applications
• Demonstrated oral and written communications
• Experience with DC physical security needs and equipment
• Ability to conduct on-site interviews and interrogations having been certified through Wicklander-Zulawski.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to handle or feel; as well as reach with hands and arms.
• The associate must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distant vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel Required.

Position Type/Expected Hours of Work: