About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

The HR Advice Specialist Lead is assigned to an advice channel team to oversee higher risk files and improve efficiency and turnaround time. The incumbent is responsible for supporting escalated issues and more complex and high risk issues and providing guidance to others.

Responsible to manage next level Employee and Business escalations
Responsible to triage & may be primary Investigator on high risk investigations (i.e. Whistleblower, SET Complaints, Anonymous Complaints, Risk Events, RIWP/Tier 3, Investigations involving Level 11 and AVP employees)
May be asked to represent HRAC as SME in projects that span across the organization
Assigned an increased level of authority to transact, authorization to approve cases/files; terminations/suspensions (5 days/termination without cause + termination with cause for employees with 3 years or less tenure)
Onboarding and mentoring of new Advice Specialists- set up/training/SOP'S
Supports process improvements/efficiencies
Supports Senior Manager in large scale change management initiatives/activities ( i.e. Help desk changes and upgrades)
Acts as a backup for Senior Manager as needed
Provides specialized advice and support to HR and business / corporate partners for high risk and sensitive HR / employment matters that require investigations (e.g. breaches of code, Respect in the Workplace, Whistleblower) to enable effective HR governance and risk mitigation
Partners with a wide range of key stakeholders (e.g. people managers/employees, HR Shared Services, HR Advice/ Business Partners, Employee Relations/ HR CoE's, Legal, Global Security & Investigations) to gain / collects relevant information required to analyze facts, evaluates situations, advises on complex HR / employment matters, provide strategies, options and risk assessment on a case-by-case basis
Resolves issues within level of authority and escalates issues / seeks expertise where appropriate to ensure an integrated and sound approach to managing cases / investigations in compliance with internal / external requirements
Conducts field interviews / site visits / information sessions and scans the internal employee environment to highlight issues / risks and recommends proactive approaches to address systemic workplace issues
Builds and strengthens relationships to gain trust and credibility in order to be viewed as a true partner and enabler to the business relating to employee relations situations
Embraces, listens and considers information and perspectives from both managers and employees in the resolution of issues as required
Scope includes a wide range of HR / employee relations issues including but not limited to: Investigations: Breaches of Code of Conduct, Respect in the Workplace, Whistleblower and corresponding discipline approach and employment decisions; Supports People Managers in monitoring employee experience and engagement: HR Visits/Employee Insight/In Touch sessions & Focus groups.
Uses established risk mitigation tools to support the business in operating within TDs acceptable employment risk profile
Provides regular and relevant management information on trends / issues and potential opportunities; monitor case management database and provide input into executive level reporting to identify trends to ensure awareness across the organization and stakeholders are kept informed of trends affecting their business or area of oversight; Identify and escalate issues having broad corporate implications / risks.
Decisive, and identifies and quickly escalates high risk issues, as per established protocol/authority to transact
Maintains thorough accurate documentation on all matters and proactively manages and follows up on outstanding issues for timely resolution
Maintains a strong working knowledge and understanding of all operating procedures and levels of authority to ensure you operate according to Standard Operating Procedures (SOPs) and within level of authority to transact
Maintains a culture of risk management and control, supported by effective processes and sound infrastructure to achieve a balance of risk mitigation that is expected within TD
Ensures case files are input into database in a timely manner
Identifies process improvement and efficiency opportunities
Promotes an

Bachelor's degree preferred
Advanced problem-solving skills and demonstrated ability to apply judgment in complex and sometimes ambiguous situations.
Advanced interpersonal skills, especially in areas of objectivity, mediation, and managing relationships.
Strong communication and business writing skills sufficient to convey information clearly both internally and externally, verbally and written. Situations may include communicating to senior executive, large groups; or in emotionally charged situations.
Action oriented individual, who demonstrates high accountability, sound judgment and decision making abilities
Ability to navigate and leverage internal relationships and functional areas across the organizations, with a proven ability to get things done
Strong influencer who engages colleagues, business partners, key stakeholders, and business leaders
Ability to prioritize
Excellent time management
Communication skills: excellent written and verbal skills
Ownership of results/recommendations
Listening, understanding and responding
Information seeking/probing
Effective stakeholder management: Building partnership with stakeholders/relationship management
Impactful collaborative partnering: ability to influence and resolve issues
Excellence in judgment & decision making
Business Acumen: understanding the business and its goals & objectives
Technical HR expertise
Employee Relations expertise
Risk Management
Adaptability/Flexibility
Teamwork & Cooperation

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

HR Contact Centre, Advice & Business Partner

Human Resources

Human Resources

40

40

TD Bank AMCB

Full Time

Regular

$66,560 - $109,720 annually

United States

New Jersey

Mount Laurel

4140 Church Road

New Jersey

Mount Laurel

18-Jan-2023