Requisition Number: 60453

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

Scope of Position: This individual will be responsible for administrative support activities within the customer support function for Corning Life Sciences. This position will attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met. You will perform the full scope of customer service tasks to include problem solving, trouble shooting, negotiating, and cultivating excellent relationships with customers and co-workers. It will be expected that you will have a full understanding of department and company procedures and policies and the ability to promote Corning Life Sciences image in a positive manner and to led by example. In addition, the position interacts with internal customers across a variety of functions, such as accounting, quality assurance, Logistics Supply/Demand planning, and commercial when and where needed.

Duties and Essential Functions:

• Interact daily with internal/external contacts using multiple systems to ensure accurate information
• Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases
• Assist with complaints processed by the Complaint team
• Act as warehouse intermediary with customer care for approvals to short ship, etc.
• Interact daily with several other functions of the company, such as inventory, sales, warehouse & distribution
• Participate in NA Hub quarterly audits
• Responsible for ensuring 100% follow-up to customers internally and externally
• Ensures correct shipping method entered on orders as needed (air shipments)
• Assists on special projects as needed

Other Functions and Responsibilites:

• Process/Systems Understanding and Improvement
• Maintains a current understanding of the PS and Scale operating interfaces processes and knows who to approach for help resolving customer requests

Qualifications:

• Customer Focus
• Is dedicated to meeting the expectations and requirements of internal and external customers
• Priority Setting
• Service Minded
• Detailed-oriented
• Able to work in a multicultural matrix organization
• Good written and spoken communication skills
• On time attendance

Desired Education and Years and Area of Experience:

• Associates degree and a 2+ years of customer service experience desired.

Preferred:

• 1-3 years’ work experience with business management software / systems (e.g., PeopleSoft, Scale, SAP, Oracle)
• Work experience in an international multi-cultural organization

Travel Requirements: Limited to none

Hours of work/work schedule/flextime: Monday through Friday, 8 hour/day between the hours of 8:00 am and 6:00 pm

This position does not support immigration sponsorship.

Corning Puts YOU First!

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions.
Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career.
Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
Professional development programs help you grow and achieve your career goals.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Raleigh
Nearest Secondary Market: Rocky Mount